Help
Support
Most problems are fixed by restarting the app. For everything else, members can raise a ticket inside the portal and it lands directly with us.
Common ones
Before you raise a ticket
It's buffering like a dial-up modem
Try lowering quality in your Plex app first, then restart the app. If it's still cooked, raise a ticket from the member portal and tell us the show, the device and roughly when it happened.
Something's missing from the library
Members can request titles from inside the portal. Not everything can be found, and nothing is guaranteed, but requests do get looked at.
I can't sign in
Sign-in goes through Plex, so start by confirming you can log in at plex.tv. If that works and BoganVision still won't let you in, your access may not be shared yet — or may have been paused.
I'm not a member yet
There's no support queue for non-members. Send an access request instead and mention what you need.
Still stuck?
Members raise tickets from the portal. Everyone else starts with an access request.